FAQ & Knowledge
order
Order & delivery
When do I receive my order confirmation?
Once you have completed your order, you will receive an automatic informal confirmation by email. The contract is only concluded when the order confirmation is sent in the course of order processing.
How can I cancel my order?
Where is my package?
When we have shipped your order, you will receive a confirmation email with your GLS tracking number. With one click, you can easily track where your package is located.
* Field post deliveries are not possible!
If you don't receive an email, look again in your spam folder.
* Field post deliveries are not possible!
If you don't receive an email, look again in your spam folder.
How long does the delivery take?
Orders received by 11 a.m. are usually dispatched on the same working day. Otherwise they will be dispatched the next working day. The delivery time is different for each country.
Here you can find out how long your parcel will take to get to your home::
Check shipping time!
*We don't offer express delivery!
Here you can find out how long your parcel will take to get to your home::
Check shipping time!
*We don't offer express delivery!
How can I pre-order or reserve an item?
For items that are not available, unfortunately, no reservation or pre-order is possible.
How much does the shipping cost?
You can find our current shipping conditions in our shipping costs table.
Which payment options are there?
The following payment options are available:
*Delivery on account not possible!
- Paypal
- Mastercard
- Visa
- Klarna
*Delivery on account not possible!
How do I use coupon codes?
Voucher codes can be redeemed for goods worth €100 or more. You can enter your voucher code in the “Redeem voucher code” field during the checkout process.
*The redemption of vouchers is no longer possible afterwards!
*The redemption of vouchers is no longer possible afterwards!
How do I get an authorities discount?
To receive the 10% authority discount, simply register in our online store and activate the “Authority registration” option when you log in. You can then upload a photo of your ID card so that we can check its validity.
If you already have an account, go to your user profile and click on the “Authority registration” tab. There you can upload the photo of your ID card and the discount code will be activated. From then on, the discount will be automatically deducted from every order at checkout (valid for 1 year).
Please note that we do not offer field post deliveries.
If you already have an account, go to your user profile and click on the “Authority registration” tab. There you can upload the photo of your ID card and the discount code will be activated. From then on, the discount will be automatically deducted from every order at checkout (valid for 1 year).
Please note that we do not offer field post deliveries.
Field post delivery service
We would like to point out that Carinthia unfortunately does not offer Field Post service.
Return & complaint
How can I return or exchange an item?
You can return or exchange your items within 14 days as long as they are new, unused and in their original condition.
To return an item, please complete the return form and enclose it in the package. The customer bears the costs for the return shipment.
As soon as we have received and checked the goods, we will refund the purchase amount to the payment method selected when the order was placed, provided that all return conditions are met.
To return an item, please complete the return form and enclose it in the package. The customer bears the costs for the return shipment.
As soon as we have received and checked the goods, we will refund the purchase amount to the payment method selected when the order was placed, provided that all return conditions are met.
How long does the purchase refund take?
The purchase amount will be refunded to you 2-3 days after receipt of the goods using the payment method specified in the order.
What to do if the item is broken or damaged?
If an item is defective or damaged, you can easily submit a complaint. Please fill out our return form carefully and, if possible, send us meaningful pictures to the following e-mail address: webshop@carinthia.eu
so that we can process your request as quickly as possible.
Please note:
We will keep you informed about the status of your repair by e-mail.
so that we can process your request as quickly as possible.
Please note:
- Repairs can only be carried out on items that have been washed clean.
- Damage caused by your own fault can unfortunately not be repaired.
- Please note that down filling is not possible.
We will keep you informed about the status of your repair by e-mail.
PRODUcts
Information about our products
How do I find out, which size fits me best?
Size chart Apparel
The size chart of the sleeping bags can be found in the item information of the respective sleeping bag. We recommend size M up to a height of 185cm, and size L from a height of 185cm.
The size chart of the sleeping bags can be found in the item information of the respective sleeping bag. We recommend size M up to a height of 185cm, and size L from a height of 185cm.
What is G-LOFT®?
G-LOFT® is a highly developed synthetic insulation material that provides excellent thermal performance, breathability and moisture management. It stays warm even when wet, dries quickly and offers high wearing comfort with low weight. G-LOFT® is used in sleeping bags, jackets and other cold protection products and retains its bulking and insulating power even after repeated washing.
G-LOFT® is an integral part of our product portfolio and is used in almost all CARINTHIA products.
More Information
G-LOFT® is an integral part of our product portfolio and is used in almost all CARINTHIA products.
More Information
What is CQ-Down™?
We only use CARINTHIA CQ-DOWN™. This high-quality duck and goose down is produced and selected according to strict quality and due diligence criteria.
How do you assess the quality of a down filling?
All of the following parameters together determine the quality of the down:
The raw material
Ratio of down and feathers in the filling
Example: 90/10 goose down
90=down content in %, 10=feather content in %.
Important: The so-called weight percentages do not provide definitive information about the quality of the raw material.
The most important quality feature is the fill power of the down.
What does CQ-Down™ stand for?
We only use European duck and goose down with a fill power of 600 to over 800 cuin (= cubic inches). This high-quality material, which we have tested, is processed into CQ-Down™. CQ stands for Carinthia Quality and underlines the quality promise we make to our discerning customers.
Down as a filling material
Thanks to its three-dimensional structure, down binds a large amount of air in relation to its weight. Good down has around 2 million fluffy down “legs” that interlock with each other. They thus hold a layer of non-heat-conducting air that protects against the cold. Due to its good resilience, down can be highly compressed. If you shake it thoroughly after unpacking and give it air to “breathe”, it regains its original filling power and warms as well as before.
Where does the CQ-Down™ come from?
We source high-quality European goose and duck down from renowned German manufacturers. We only use goods that are not from live plucking!
FILLPOWER
The “fill power” (also known as “loft” or “fill power”) is the most important measure of down quality. It indicates the volume that a certain mass of down takes up after some time of compression.
CARINTHIA tests according to the “new” international method (which is recommended by the IDFB - International Down and Feather Bureau). Here, 30 grams of down are placed in a measuring device, which then loads the down with a defined weight for 1 minute. The remaining volume is read in cuin and shows the fill power of the down. The IDFB measuring method usually results in values about 5 % lower than the old American method. In addition, certain measurement tolerances must always be taken into account, as well as the fact that the fill power of down as a natural product varies by around 5% from sample to sample.
As a rule of thumb: the more cuin fill power, the better the heat retention.
How do you assess the quality of a down filling?
All of the following parameters together determine the quality of the down:
The raw material
- The animal itself: Whether goose (= better because larger) or duck or the individual breed.
- The feed: grain, for example, is better for growth than grass.
- The climate at the breeding site: The colder the climate, the better the quality.
- The housing: Free-range and outside is better than stables or batteries.
- The age of the animal: down from older animals is better because it is bigger and stronger.
- The know-how and care taken during processing.
Ratio of down and feathers in the filling
Example: 90/10 goose down
90=down content in %, 10=feather content in %.
Important: The so-called weight percentages do not provide definitive information about the quality of the raw material.
The most important quality feature is the fill power of the down.
What does CQ-Down™ stand for?
We only use European duck and goose down with a fill power of 600 to over 800 cuin (= cubic inches). This high-quality material, which we have tested, is processed into CQ-Down™. CQ stands for Carinthia Quality and underlines the quality promise we make to our discerning customers.
Down as a filling material
Thanks to its three-dimensional structure, down binds a large amount of air in relation to its weight. Good down has around 2 million fluffy down “legs” that interlock with each other. They thus hold a layer of non-heat-conducting air that protects against the cold. Due to its good resilience, down can be highly compressed. If you shake it thoroughly after unpacking and give it air to “breathe”, it regains its original filling power and warms as well as before.
Where does the CQ-Down™ come from?
We source high-quality European goose and duck down from renowned German manufacturers. We only use goods that are not from live plucking!
FILLPOWER
The “fill power” (also known as “loft” or “fill power”) is the most important measure of down quality. It indicates the volume that a certain mass of down takes up after some time of compression.
CARINTHIA tests according to the “new” international method (which is recommended by the IDFB - International Down and Feather Bureau). Here, 30 grams of down are placed in a measuring device, which then loads the down with a defined weight for 1 minute. The remaining volume is read in cuin and shows the fill power of the down. The IDFB measuring method usually results in values about 5 % lower than the old American method. In addition, certain measurement tolerances must always be taken into account, as well as the fact that the fill power of down as a natural product varies by around 5% from sample to sample.
As a rule of thumb: the more cuin fill power, the better the heat retention.
Is my sleeping bag combinable?
These G-LOFT® sleeping bags can be combined with each other.
(G90, G145, G180, G180L, G250, G280, G350, G490x)
(G90, G145, G180, G180L, G250, G280, G350, G490x)
How do I use my sleeping bag properly?
In order to make the most of the warmth of your sleeping bag, you should pay attention to the following points:
- Using the right clothes in the sleeping bag:
Optimally, you carry in the sleeping bag a light base layer or pajamas. The more layers you carry in the sleeping bag, the faster you will cool off as a sleeping bag does not generate heat, it only stores and isolates the heat given off by the body.
- Use of a good sleeping mat:
If you want to sleep in your sleeping bag without too much of a cold, you should always remember to use a good mattress because the weight of the body compresses the layer to the ground and thus loses almost all its insulation.
- You should not undercooled put in the sleeping bag.
It's best to warm yourself up first so that there is always body heat to isolate.
- In the head area is lost most of the heat, therefore you should always tighten the existing hood completely.
Is my sleeping bag PFC free?
Your CARINTHIA sleeping bag is currently not PFC-free, but we are working hard to avoid PFC completely in the future!
Why I'm having problems closing my zipper?
CARINTHIA relies on high-quality YKK zippers. In the following video, we explain exactly what you should pay attention to when zipping. You can find a short PDF guide here.
How do I get a CARINTHIA catalog?
Sustainability and environmental protection are very important to us. For this reason, we deliberately refrain from sending printed catalogs.
Online catalogues
Online catalogues
What do the temperature ratings on my sleeping bag really mean?
Our sleeping bags are tested in accordance with EN13537 by an independent institute to determine the exact temperature specifications.
When buying a sleeping bag, the comfort temperature (T LIM) should always be used as a guide.
When buying a sleeping bag, the comfort temperature (T LIM) should always be used as a guide.
- T COMF: This value applies to a “standard woman” (25 years, 60 kg, 1.60 m) who is not yet cold.
- T LIM: This value applies to a “standard man” (25 years old, 70 kg, 1.73 m) who is not yet cold.
- T EXT: This value is calculated for a “standard woman” (25 years, 60 kg, 1.60 m) in extremely cold conditions where there is an increased risk of hypothermia.
What is a Differential Cut?
A differential cut in sleeping bag construction refers to a special technique in which the outer and inner shell of the sleeping bag are cut in different sizes to ensure optimum thermal performance and fit.
In detail, this means
In short, the differential cut provides more space for insulation and a better fit, resulting in a warmer and more comfortable sleep.
In detail, this means
- The outside of the sleeping bag is cut larger than the inside. This creates more space for the insulation (e.g. filling material such as G-LOFT® or down), which means that the warmth can be retained better.
- This difference in size ensures that the insulation material remains evenly distributed without compacting, which could impair the insulating capacity.
- In addition, the differential cut allows the sleeping bag to fit the body better, which increases comfort and avoids cold spots (e.g. on the feet).
In short, the differential cut provides more space for insulation and a better fit, resulting in a warmer and more comfortable sleep.
What is meant by an anatomically shaped foot section?
An anatomically shaped foot section in a sleeping bag means that the area for the feet is specially designed to follow the natural shape of the foot. This has several advantages:
To summarize: An anatomically shaped foot section ensures that the sleeping bag is better adapted to the foot area, which improves both comfort and warmth performance.
- Better fit: the foot section is wider in the toe area and narrower in the heel area, allowing for a better fit and less movement during sleep.
- Heat efficiency: The anatomical shape prevents heat from escaping, which improves insulation in the foot area and ensures that feet stay warmer.
- Comfort: An ergonomically designed foot section provides more space for the feet, which increases comfort, especially when moving your feet at night.
To summarize: An anatomically shaped foot section ensures that the sleeping bag is better adapted to the foot area, which improves both comfort and warmth performance.
What's a Thermal Collar?
A thermal collar on sleeping bags is a special, insulated extension in the neck area that serves to prevent heat loss and also protects the wearer from cold draughts.
The most important functions of a thermal collar on sleeping bags are
The most important functions of a thermal collar on sleeping bags are
- Prevents heat loss: the collar seals the neck area and prevents warm air from escaping, which is particularly important on cold nights.
- Keeps cold air out: It protects against cold air getting in and ensures that body heat stays inside the sleeping bag.
- Increases comfort: The thermal collar helps to improve sleeping comfort at low temperatures by keeping out cold draughts.
Product care
Care instructions for CARINTHIA sleeping bags
Air your sleeping bag after every tour to avoid moisture and unpleasant odors that affect the insulation. Only wash your sleeping bag when absolutely necessary, as every wash reduces the insulation (down or synthetic) and its performance.
Care tips:
Washing the G-LOFT® sleeping bag:
Care tips:
- Use a liner to protect the sleeping bag and avoid frequent washing. Most Carinthia sleeping bags are equipped with fastening loops for this purpose.
- Air the sleeping bag thoroughly after each use.
- Treat stains with a wet cloth and special detergent before washing the sleeping bag completely. Skin and hair residue often remains on the collar and head section in particular.
- Professional cleaning is only required for heavy soiling.
Washing the G-LOFT® sleeping bag:
- G-LOFT® is machine washable and suitable for tumble drying (gentle cycle, low temperature).
- Avoid high heat, bleaching, ironing and fabric softener.
- For hand washing: soak in warm water with synthetic fiber detergent, knead lightly, rinse several times.
- Wash in the washing machine at max. 30°C with mild detergent, close all fasteners before washing, turn sleeping bag inside out. Repeat the rinse cycles to remove any detergent residue.
- Dry in the open air or in the dryer (very low temperature), shake in between.
How do I wash down sleeping bags and down clothing?
Washing down products
Only wash your sleeping bag or down jacket when it is really necessary. Instead, air them in the fresh air for several days. For light stains, it is sufficient to wash them out by hand.
Only wash your sleeping bag or down jacket when it is really necessary. Instead, air them in the fresh air for several days. For light stains, it is sufficient to wash them out by hand.
- Hand wash:
Soak the down product in lukewarm water with down detergent for several hours. Rinse several times and squeeze out carefully (do not wring out). - Washing machine:
Use down detergent (no bleach or fabric softener) at max. 30°C on a gentle cycle. Only wash one item per cycle in a washing drum with a capacity of at least 7 kg. Repeat the rinse cycles to remove detergent residues. Spin max. 500 rpm. - Dry without dryer:
Leave the down product to dry in the shade on a clothes horse. Press the down clumps apart every few hours and shake the item regularly. This can take 2-3 days. - Drying with a dryer:
Dry the down product individually at the lowest heat setting (cold) in a dryer with a capacity of at least 7 kg. Shake it in between. Finally, leave it to air dry for at least 24 hours.
How do I store my sleeping bags properly?
If possible, store your sleeping bag (and down jackets) open and hanging or with the zipper open in the storage bag. Make sure that the filling has enough space to stretch and recover. Therefore, keep the sleeping bag loosely folded or loosely rolled up in the storage bag. The storage bag should only be used for transportation! Do not wrap the sleeping bag, but stuff it into the pack sack from the foot end with the zipper open. Rolling puts stress on the filling in the same places and can damage the construction.
CARINTHIA Loden products - Care instructions
In order to meet our high quality standards, we use high-quality loden from Tyrol, which consists mainly of sheep's wool and ensures optimum warmth and dryness thanks to its natural structure. The insulation material we use is G-LOFT®, developed and manufactured in Seeboden.
Proper care is important to maintain the insulating power in the long term. Loden products should not be stored compressed. Air them thoroughly after each use and hang them open to neutralize odours and dry the loden.
To refresh the color and bind odors, you can brush the outer fabric in the direction of the fibers with a clothes brush slightly moistened with vinegar water. Stubborn stains can be removed by lightly dabbing with a damp cloth and curd soap.
For heavier soiling, we recommend professional cleaning. Products with a loden outer fabric should not be washed. The removable foot sections of our seat products are made of a water and dirt-repellent fabric that can be machine washed at 40°C without any problems.
Proper care is important to maintain the insulating power in the long term. Loden products should not be stored compressed. Air them thoroughly after each use and hang them open to neutralize odours and dry the loden.
To refresh the color and bind odors, you can brush the outer fabric in the direction of the fibers with a clothes brush slightly moistened with vinegar water. Stubborn stains can be removed by lightly dabbing with a damp cloth and curd soap.
For heavier soiling, we recommend professional cleaning. Products with a loden outer fabric should not be washed. The removable foot sections of our seat products are made of a water and dirt-repellent fabric that can be machine washed at 40°C without any problems.
Which products do I use to impregnate my clothing / equipment?
For this we often recommend our customers:
IMPRA WASH by Heysports (a washable impregnation for microfiber + Goretex)
NIKWAX (Cleaning, care and impregnating agent for functional clothing and outdoor equipment)
IMPRA WASH by Heysports (a washable impregnation for microfiber + Goretex)
NIKWAX (Cleaning, care and impregnating agent for functional clothing and outdoor equipment)
How-To Videos
How to properly stuff your sleeping bag into the compression bag
Short explanation video on how to stuff your sleeping bag in the the corresponding compression bag.
How to properly initiate the drawstring stopper
The initial state of the drawstring stopper is inactive. See how you can setup your drawstring stopper in this video.
YKK Zipper operating instructions
Short video on how to correctly handle this YKK Zipper.
SERVICE
Customer account
How can I create a customer account?
Register under "Login". In the following you will receive an e-mail from us with a confirmation link, by clicking on this link you will complete your registration for a Carinthia customer account.
What happens if I do not receive the confirmation email?
If you do not receive an e-mail with a confirmation link, please first check your spam folder. If you have not received an e-mail there, please contact our customer service.
How can I change my password?
How can I delete my customer account?
You can delete your customer account at any time under "My data".
Customer service
When can I reach the CARINTHIA team?
You reach us from Monday to Friday from 08.00 – 12.00 and from 13.00 – 17.00.
Is there a stationary CARINTHIA shop?
You can also visit us in our shop in Seeboden.
Seebacherstraße 11-13
A-9871 Seeboden
Opening hours:
Monday – Friday
09.00 – 17.00
Seebacherstraße 11-13
A-9871 Seeboden
Opening hours:
Monday – Friday
09.00 – 17.00