General Terms and Conditions
Version of 11.2.2025
1.2 Contracts can only be entered into upon these terms and conditions. We must expressly agree in writing to any terms and conditions of the customer which deviate from, conflict with, restrict or supplement these GTCs in order for such terms and conditions to become part of the contract in individual cases. In particular, our performance of the contract shall not be deemed to constitute consent to any terms and conditions deviating from our own General Terms and Conditions.
1.3 If multiple contracts are concluded at different times, the version of the GTCs accepted by the customer at such time as the customer provides a declaration of intention to contract (see section 3) shall form part of the contract, irrespective of the customer's registration pursuant to section 2. Multiple contracts concluded with a particular customer do not constitute a continuing obligation, nor any other claim to demand conclusion of a new purchase contract.
1.4 These GTCs apply exclusively to consumers. Purchasing for commercial purposes is prohibited. In particular, the commercial resale and distribution of goods ordered via the website is prohibited.
2.2 The customer can apply for registration on the website and choose his/her access password for his/her internal area. Following our acceptance of the registration, we will forward confirmation to the e-mail address provided.
2.3 We reserve the right to reject or cancel an application for registration or an existing registration without giving reasons. Cancellation has no effect on contracts that have already been concluded but not yet fully performed. These must be performed by both parties.
2.4 The customer is responsible for keeping his/her access data secret. We can only verify whether the access password matches a properly activated customer authorisation. We are not obliged to carry out any further checks.
(see section 2).
3.2 The presentation of our products on the website does not constitute an offer in the legal sense. The offer is made by the customer when he or she sends his/her order for the selected items. The customer has the opportunity to check his/her order before submitting his/her offer and to correct any errors. The customer's offer becomes binding when the customer clicks on the "Order with obligation to pay"-button (in German "zahlungspflichtig bestellen"). After submitting the offer, the customer can no longer change it. The customer is bound to his/her offer for 14 days.
3.3 After we have received the order, we will forward a separate, automated confirmation of receipt of the order by e-mail to the customer. Such confirmation of receipt does not constitute acceptance of the offer. Acceptance only takes place by means of a separate, written order confirmation within 14 days of the customer sending the order. We are entitled to refuse orders without giving reasons. This is particularly the case if a customer (i) has not paid for a previous order or (ii) it was ascertained that the customer lacked credit card cover, (iii) the returns rate for a customer is conspicuously high and does not improve despite corresponding information or (iv) contrary to expectation, the ordered item is already out of stock. We will inform the customer of any refusals by e-mail.
3.4 Vouchers are valid for a period of 30 years from the date on which the contract was formed. The validity date printed on the voucher is determinative. Vouchers can be redeemed in the webshop by entering the voucher code when the value of goods is EUR 100 or more. Vouchers cannot be redeemed for cash.
4.2 Any customs duties shall be borne by the customer.
4.3 The delivery and shipping costs are those shown on the website.
5.2 Payment of the purchase price is possible via the payment methods displayed on the website. In the case of payment via PayPal or by credit card, we will debit the amount of the purchase price when the contract is concluded.
5.3 If it is not possible to debit the customer’s account pursuant to section 5.2 for reasons lying within the customer's sphere of responsibility, we shall be free to request that the customer make advance payment within a reasonable period of time, or we may resile from the contract for good cause.
6.2 We shall choose the carrier to the best of our judgement, but without any warranty that our choice is the fastest and cheapest shipping option.
6.3 The delivery times shown on the website correspond to the basic information provided by the carrier and serve as non-binding guidelines. They shall be extended by the duration of any obstacles due to circumstances independent of the intent of the parties, such as cases of force majeure, unforeseeable operational disruptions, official interventions, transport and customs clearance delays, transport damage, rejects of important production parts and labour disputes.
6.4 Delivery shall be made to the delivery address specified by the customer. Any costs caused by the customer’s negligent indication of an incorrect delivery address or by the customer’s unjustified refusal to accept delivery shall be borne by the customer.
7.2 The cancellation period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods.
7.3 In order to exercise the right of cancellation, the customer must inform us (GOLDECK TEXTIL GMBH, Seebacherstraße 11 - 13, 9871 Seeboden, Tel:+43 4762 5101 19, Fax: +43 (0) 4762 5101, E-Mail: webshop@carinthia.eu) by a clear statement (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel this contract. The customer may use the sample cancellation form below, but this is not mandatory.
7.4 To meet the cancellation deadline, it is sufficient for the customer to send notice that he/she is exercising the right of cancellation before the cancellation period expires.
Consequences of cancellation
7.5 If the customer cancels this contract, we must refund all payments that we have received from the customer, including any delivery costs (with the exception of self-collection), immediately, but at the latest within fourteen days of the day on which we receive notice of the cancellation of this contract. For such refunds, we will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will the customer be charged any fees for such refund.
7.6 We may refuse to refund monies until we have received the goods back or until the customer has provided proof that he/she has returned the goods, whichever is the earlier.
7.7 The customer must return or hand over the goods to GOLDECK TEXTIL GMBH, Seebacherstraße 11 - 13, 9871 Seeboden immediately and in any case within fourteen days at the latest from the day on which he/she informs us of the cancellation of this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired.
7.8 The customer shall bear the direct costs of returning the goods.
7.9 The customer only has to pay compensation for a reduction in the market value of the goods if the loss in value is due to handling that is not necessary to verify the condition, properties and functionality of the goods.
Exceptions to the right of cancellation
7.10 The customer has no right of cancellation in the cases listed in section 18 [Austrian] Distance Selling Act [German acronym: FAGG].
7.11 In particular, the customer has no right of cancellation for contracts for:
Sample cancellation form
7.12 The customer may use the following form and send it to us if he/she wishes to cancel the contract:
To GOLDECK TEXTIL GMBH
Seebacherstraße 11 - 13
9871 Seeboden
Tel:+43 4762 5101 19
Fax: +43 (0) 4762 5101
E-Mail: webshop@carinthia.eu
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only when notification is being sent in paper form)
Date:
(*) Please delete as applicable.
11.2 The substantive law of the Republic of Austria shall apply exclusively, excluding its conflict of law rules and excluding the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as mandatory provisions of the law of the country in which the consumer has his/her habitual residence are not superseded.
1. Scope
1.1 These General Terms and Conditions ("GTCs") apply - unless expressly agreed otherwise - to contracts concluded between GOLDECK TEXTIL GMBH, Seebacherstraße 11 - 13, 9871 Seeboden, +43 4762 5101 19, office@goldecktextil.com ("we", "us") and the customer via our websites www.goldecktextil.com, www.carinthia.eu, www.blutimes.com and www.goldeckaustria.com ("Website").1.2 Contracts can only be entered into upon these terms and conditions. We must expressly agree in writing to any terms and conditions of the customer which deviate from, conflict with, restrict or supplement these GTCs in order for such terms and conditions to become part of the contract in individual cases. In particular, our performance of the contract shall not be deemed to constitute consent to any terms and conditions deviating from our own General Terms and Conditions.
1.3 If multiple contracts are concluded at different times, the version of the GTCs accepted by the customer at such time as the customer provides a declaration of intention to contract (see section 3) shall form part of the contract, irrespective of the customer's registration pursuant to section 2. Multiple contracts concluded with a particular customer do not constitute a continuing obligation, nor any other claim to demand conclusion of a new purchase contract.
1.4 These GTCs apply exclusively to consumers. Purchasing for commercial purposes is prohibited. In particular, the commercial resale and distribution of goods ordered via the website is prohibited.
2. Registration
2.1 The customer must be at least 18 years old and therefore have full legal capacity. When registering, the customer confirms the accuracy of his/her details, in particular his/her name, age and address.2.2 The customer can apply for registration on the website and choose his/her access password for his/her internal area. Following our acceptance of the registration, we will forward confirmation to the e-mail address provided.
2.3 We reserve the right to reject or cancel an application for registration or an existing registration without giving reasons. Cancellation has no effect on contracts that have already been concluded but not yet fully performed. These must be performed by both parties.
2.4 The customer is responsible for keeping his/her access data secret. We can only verify whether the access password matches a properly activated customer authorisation. We are not obliged to carry out any further checks.
3. Orders and formation of contract, vouchers
3.1 The customer may place orders on our website both as a guest and as a registered user(see section 2).
3.2 The presentation of our products on the website does not constitute an offer in the legal sense. The offer is made by the customer when he or she sends his/her order for the selected items. The customer has the opportunity to check his/her order before submitting his/her offer and to correct any errors. The customer's offer becomes binding when the customer clicks on the "Order with obligation to pay"-button (in German "zahlungspflichtig bestellen"). After submitting the offer, the customer can no longer change it. The customer is bound to his/her offer for 14 days.
3.3 After we have received the order, we will forward a separate, automated confirmation of receipt of the order by e-mail to the customer. Such confirmation of receipt does not constitute acceptance of the offer. Acceptance only takes place by means of a separate, written order confirmation within 14 days of the customer sending the order. We are entitled to refuse orders without giving reasons. This is particularly the case if a customer (i) has not paid for a previous order or (ii) it was ascertained that the customer lacked credit card cover, (iii) the returns rate for a customer is conspicuously high and does not improve despite corresponding information or (iv) contrary to expectation, the ordered item is already out of stock. We will inform the customer of any refusals by e-mail.
3.4 Vouchers are valid for a period of 30 years from the date on which the contract was formed. The validity date printed on the voucher is determinative. Vouchers can be redeemed in the webshop by entering the voucher code when the value of goods is EUR 100 or more. Vouchers cannot be redeemed for cash.
4. Prices, delivery and shipping costs
4.1 The prices listed on the website are final consumer prices, including VAT and packaging. All additional freight, delivery, despatch or other costs shall be notified to the customer prior to his/her submission of an offer, insofar as these costs can reasonably be calculated in advance. Otherwise, we will advise the customer of such potential additional costs before the customer submits the offer.4.2 Any customs duties shall be borne by the customer.
4.3 The delivery and shipping costs are those shown on the website.
5. Terms of payment
5.1 Unless otherwise agreed in writing, the purchase price is immediately due in full, strictly net, upon acceptance of the offer, i.e. when the contract is formed and before delivery of the ordered products. We reserve title to the goods delivered until full payment of the respective invoice amount has been made.5.2 Payment of the purchase price is possible via the payment methods displayed on the website. In the case of payment via PayPal or by credit card, we will debit the amount of the purchase price when the contract is concluded.
5.3 If it is not possible to debit the customer’s account pursuant to section 5.2 for reasons lying within the customer's sphere of responsibility, we shall be free to request that the customer make advance payment within a reasonable period of time, or we may resile from the contract for good cause.
6. Terms of delivery
6.1 Orders are dispatched within three working days at the latest, unless advance payment is made. In this case, dispatch will be effected upon receipt of payment.6.2 We shall choose the carrier to the best of our judgement, but without any warranty that our choice is the fastest and cheapest shipping option.
6.3 The delivery times shown on the website correspond to the basic information provided by the carrier and serve as non-binding guidelines. They shall be extended by the duration of any obstacles due to circumstances independent of the intent of the parties, such as cases of force majeure, unforeseeable operational disruptions, official interventions, transport and customs clearance delays, transport damage, rejects of important production parts and labour disputes.
6.4 Delivery shall be made to the delivery address specified by the customer. Any costs caused by the customer’s negligent indication of an incorrect delivery address or by the customer’s unjustified refusal to accept delivery shall be borne by the customer.
7. Right to withdraw consent
7.1 If the customer is a consumer within the meaning of the [Austrian] Consumer Protection Act [German acronym: KSchG], he has the right to cancel this contract within fourteen days without giving reasons.7.2 The cancellation period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods.
7.3 In order to exercise the right of cancellation, the customer must inform us (GOLDECK TEXTIL GMBH, Seebacherstraße 11 - 13, 9871 Seeboden, Tel:+43 4762 5101 19, Fax: +43 (0) 4762 5101, E-Mail: webshop@carinthia.eu) by a clear statement (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel this contract. The customer may use the sample cancellation form below, but this is not mandatory.
7.4 To meet the cancellation deadline, it is sufficient for the customer to send notice that he/she is exercising the right of cancellation before the cancellation period expires.
Consequences of cancellation
7.5 If the customer cancels this contract, we must refund all payments that we have received from the customer, including any delivery costs (with the exception of self-collection), immediately, but at the latest within fourteen days of the day on which we receive notice of the cancellation of this contract. For such refunds, we will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will the customer be charged any fees for such refund.
7.6 We may refuse to refund monies until we have received the goods back or until the customer has provided proof that he/she has returned the goods, whichever is the earlier.
7.7 The customer must return or hand over the goods to GOLDECK TEXTIL GMBH, Seebacherstraße 11 - 13, 9871 Seeboden immediately and in any case within fourteen days at the latest from the day on which he/she informs us of the cancellation of this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired.
7.8 The customer shall bear the direct costs of returning the goods.
7.9 The customer only has to pay compensation for a reduction in the market value of the goods if the loss in value is due to handling that is not necessary to verify the condition, properties and functionality of the goods.
Exceptions to the right of cancellation
7.10 The customer has no right of cancellation in the cases listed in section 18 [Austrian] Distance Selling Act [German acronym: FAGG].
7.11 In particular, the customer has no right of cancellation for contracts for:
- Goods that are manufactured according to customer specifications or are clearly customised to personal requirements;
- Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery;
- Goods which, due to their nature, were inseparably commingled with other goods after delivery.
Sample cancellation form
7.12 The customer may use the following form and send it to us if he/she wishes to cancel the contract:
To GOLDECK TEXTIL GMBH
Seebacherstraße 11 - 13
9871 Seeboden
Tel:+43 4762 5101 19
Fax: +43 (0) 4762 5101
E-Mail: webshop@carinthia.eu
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only when notification is being sent in paper form)
Date:
(*) Please delete as applicable.
8. Warranty
In the event of defects in the goods, the statutory warranty provisions apply to customers. The warranty does not apply to damage caused by improper use or handling of the product by the customer (e.g. tampering or opening of goods, improper storage and handling). The same applies to normal wear and tear of the goods and their accessories.9. Liability
We are liable for damages in accordance with the statutory provisions. This is particularly the case if we are at fault. However, liability for damages caused by slight negligence is disclaimed. This limitation of liability does not apply to damages resulting from injury to life, limb or health of persons, to claims under the [Austrian] Product Liability Act and damages due to the breach of essential contractual obligations.10. Customer’s duty of notification
The customer is obliged to inform us immediately of any changes to his/her residential or business address and contact details while his/her registration is active (e.g. via the profile settings on the website). If he/she fails to do so, declarations shall be deemed to have been received if they are sent to the address last notified by him/her.11. Jurisdiction, choice of law
11.1 Exclusive jurisdiction for all disputes arising from this contract shall lie with the court with local and subject-matter jurisdiction for 9871 Seeboden, Austria. This only applies to consumers who are neither domiciled or habitually resident in Austria nor employed in Austria at the time the action is brought.11.2 The substantive law of the Republic of Austria shall apply exclusively, excluding its conflict of law rules and excluding the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as mandatory provisions of the law of the country in which the consumer has his/her habitual residence are not superseded.